If you’re able to receive notifications on your phone but not on your Watch, first try these troubleshooting steps to resolve your issue.

Remember to carry your iPhone with you at all times.*

Your Watch gets information from your iPhone via a Bluetooth connection. If you are wearing your Watch and move too far away from your iPhone, your phone will become disconnected and you won’t receive notifications or messages. To mitigate this, we strongly recommend that you carry your iPhone in your pocket at all times.

When accessing the Control Panel, the phone icon should be green (as shown in the image on the left). If it isn’t green, your Watch is NOT connected to your phone and you will need to troubleshoot your connection.

*For Series 3 users: As long as your Watch and iPhone have active cellular service, you won't have to carry your phone with you.

Ensure Wrist Detection is deactivated.

  1. In the Watch application on your iPhone, select the My Watch tab.
  2. Tap Passcode > Wrist Detection (bottom of the page)
  3. Make sure that the slider is set to the OFF position.

Make sure that Do Not Disturb and Airplane mode are disabled

When Do Not Disturb is on,

appears on the watch face. To turn this feature off, swipe up on the watch face, then tap

On your Apple Watch, swipe up to open Control Center, then tap

to make sure that it is disabled. You can also go to Settings, tap Airplane Mode, then tap the slider to turn it off.

Ensure Watch notifications are enabled for Simplifeye.

  1. Open the Apple Watch app on your iPhone.
  2. Tap the My Watch tab, then tap Notifications.
  3. Find Simplifeye under the section called “Mirror iPhone Alerts From”
  4. Make sure the slider is set to the ON position.

Uninstall and reinstall the Simplifeye application

To uninstall:

  1. On your iPhone, open the Apple Watch app and tap the My Watch tab.
  2. Scroll down to Simplifeye.
  3. Tap it, then turn off Show App on Apple Watch.

To reinstall:

  1. On your iPhone, open the Apple Watch app and tap the My Watch tab.
  2. Scroll down to Simplifeye.
  3. Tap Install.

Restart your Apple Watch

  1. Press and hold the side button until you see the Power Off slider.
  2. Drag the slider to turn off your device.
  3. After your watch turns off, press and hold the side button again until you see the Apple logo.

If you're still not able to receive notifications on your Apple Watch despite following these steps, contact us help@simplifeye.co or send us a message using chat support and we will reach out ASAP.

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