Having issues with Simplifeye on your devices? Go through this easy triage process to identify the issue and the solution.

Things to check first: 

  1. Is the Simplifeye app installed on the iPhone, and Watch?
  2. Is the Watch or iPhone on silent mode or Do Not Disturb?
  3. Is the iPhone's bluetooth turn on?
  4. Is the iPhone or Watch in airplane mode?
  5. Is your firmware up to date on you Apple Watch and iPhone?
  6. Do you have the correctly paired Apple Watch &/or iPhone?
  7. How strong is your WiFi signal (3 bars?)?

Is either your iPhone or Apple Watch frozen?

  1. If yes, perform a hard reset on either or both devices? 
  2. Directions to reset the iPhone.
  3. Directions to reset the Watch

Are you logged into the Simplifeye app on your phone?

Does pulling to refresh in the iPhone app cause the correct patients to show on both your iPhone and Watch?

Are you getting push notifications on your iPhone and Apple Watch?

If no for both, 

  1. Uninstall the app from the Apple Watch. 
  2. Power down then power up the Apple Watch. 
  3. While your watch is starting back up, uninstall the Simplifeye app from the iPhone. 
  4. Power down then power up the iPhone. 
  5. Reinstall the Simplifeye app on the iPhone, making sure that the first time the Simplifeye app is started that you tap "OK" on the prompt for notifications being allowed. 
  6. Reinstall the Simplifeye app from the Watch app on the iPhone. 
  7. Log back in and test for good data and receiving notifications. 

If yes for your iPhone and no for the Apple Watch. 

  1. Log out on the iPhone. 
  2. Uninstall the Simplifeye app on the Apple Watch. 
  3. Power down then power up the Apple Watch. 
  4. Reinstall the Simplfeye Watch app. 
  5. Log back in and test for good data and receiving notifications. 

If these do not fix the data being loaded, then bug is more than likely on the agent or the cloud server.

Please notify Simplifeye Support and we'll reach out ASAP.

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