There are two ways for you to change the WiFi network currently associated with your Smile device:


By tapping the Network Name in the top left of your display

The network name is visible when you start up the tablet as well as when your Smile device is idle, i.e. not in the middle of a transaction. In order to change the WiFi you’re currently connected to:

  1. Tap the network name. This will populate a list of nearby WiFi networks
  2. Tap the network you wish to connect to, enter the password and tap ‘Join this Network’
  3. If the network you wish to connect to uses a hidden SSID, tap ‘Connect Manually’ in the top left, and enter the details of your network
  4. Finally, tap ‘Done’

From the ‘WiFi connection unavailable’ message

You will occasionally see this message if your device is experiencing trouble with the current network your device is connected to. In order to resolve this:

  1. Tap the ‘Select WiFi’ button from the message
  2. Tap the network you wish to connect to, enter the password and tap ‘Join this Network’
  3. If the network you wish to connect to uses a hidden SSID, tap ‘Connect Manually’ in the top left, and enter the details of your network
  4. Finally, tap ‘Done’

Please note that changing your WiFi network re-initializes your Smile. This is perfectly normal. Our software will automatically connect to your practice, test the currently connected network and finally, it will display your logo. Once your logo is on the display, you may continue using your Smile to process transactions.

Note:

Your Smile device supports connectivity to networks on the 2.4GHz band as well as the 5GHz band, allowing you to connect to a variety of network configurations. When setting up your device or switching networks, the band of each network is displayed below the name of the network, alongside the network’s signal strength. If your network supports both bands under the same name (such as when you have a mesh network setup), your device will display and connect to the network on the 5GHz band, to reduce interference from other devices. Your Smile will automatically switch to 2.4GHz if it detects that the signal strength of the network is too weak on the 5GHz band.

Please note that while the Smile device supports connectivity to all popular channels on the 2.4GHz band, it only supports the channels 36, 40, 44 and 48 on the 5GHz band. If your network doesn’t show up when the Smile scans for available networks, you or your network administrator may have to modify the settings on your router in order for your network to appear.

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