Chats by time: The graph shows the number of chats your practice received by the hour. It only shows 12 hours at a time. Daytime hours are 8 am - 7 pm and nighttime hours are 8 pm - 7 am.
To view daytime hours, click on the "sun" icon towards the top right of the metrics component.
To view nighttime hours, click on the "moon" icon towards the top right of the metrics component.
Filter chat data: You can filter the data shown to you by the website the chat started on, the practice location, and by a date range.
Click on the "FILTER CHAT DATA" button in the top right of the metrics component. This will expand your filtering options.
Click on "Select Website" to filter by the website.
Click on "Select Location" to filter by the location.
Click on the 2 date fields to select a from and to date.
Click "APPLY" to save your preferences and reload the data.
Hiding the metrics component: You can hide the metrics component when it is not in use.
Click on "Hide" next to "Chat Progress" in the top left of the metrics component. This will hide the metrics component.
Click on "Chat Progress" next to "Amplify Dashboard" in the top left of the screen. This will launch the metrics component again.