You've tried everything else. But the Apple Watch, iPhone, or both apps are still not working as expected.
We completely understand your frustration and want to make it right. Please contact Simplifeye Support and a technical service rep will respond directly to you on a high priority basis.
If you'd like to try one more solution, watch and follow along to our video guide for "The Ultimate Fix". Completely severing and re-establishing the connection between the Watch and iPhone (the pairing process) has been known to resolve most stubborn issues.
The downside is that the process involves waiting for each step to complete. However, it's relatively simple, and you may walk away and resume at any point.