Problem
Some or all of my patients aren’t showing up on the iPhone or Watch app.
Solution
First, verify that the patient problem is only happening on the iPhone and/or Watch App.
- Log in to the Dashboard (having trouble logging in?)
- Check whether all patient appointments are showing up correctly.
- If they are, proceed to step 1 of the next section. If not, it may be a problem with your Simplifeye Agent.
Next, we'll try to isolate the problem to the iPhone or the Watch.
- Log in to the Simplifeye App on your iPhone
- Pull down from the top of the app to refresh patients.
- Check whether all patient appointments are showing up correctly.
- If they are, proceed to step 1 of the next section. If not, continue.
- Verify that you're connected to Wi-Fi, or are using cellular data. You can do this by opening the browser on your iPhone and going to any website.
- If you have connectivity and have refreshed the App but are still not seeing the correct patients, contact Simplifeye support.
Verify whether patients are showing up on the Watch.
- Since you're already logged in to Simplifeye on the iPhone, all you need to do is open the Simplifeye app on your Watch.
- Check whether all patient appointments assigned to you are showing up on the Watch (Note: on the Watch you will only see patients who are assigned to YOU).
- If they are, everything is working as expected! If not, read on.
- Check whether your Watch is within range of the iPhone. The Watch does not work if its paired iPhone is too far away. If there's a red crossed-out iPhone icon on your Watch screen, it means you have to get closer to your iPhone.
- If you are in range of your iPhone and still not seeing the correct patients assigned to you on the Watch, contact Simplifeye support.